PRIVACY POLICY

Effective Date: 1/3/2026

Last Updated: 1/3/2026

Fidan Holdings Pty Ltd T/A Eurospares (ABN: 99 457 817 362) takes your privacy seriously. This policy explains what personal information we collect, how we use it, and your rights in relation to it. It applies to all personal information collected through europeanspares.com.au.

We handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

When you use our website or place an order, we collect your name, contact details, delivery address, and payment information. We also collect vehicle details where provided, and basic browser information through cookies.

2. How We Use Your Information

We use your information to process orders, handle delivery and customer enquiries, send marketing communications where you have opted in, and meet our legal obligations. We do not sell your personal information to third parties.

3. Disclosure to Third Parties

We share your information with third party service providers only where necessary to operate our business, including our e-commerce platform, payment processors, couriers, and email marketing tools. Some providers store data overseas. We only use providers that maintain appropriate data security standards.

4. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. You can disable cookies in your browser settings, though this may affect the functionality of the site.

5. Marketing

If you opt in to marketing communications, we may send you promotional emails about new products, offers, and updates. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our website is hosted on Shopify, which maintains PCI-DSS compliant infrastructure.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy. Order and transaction records are kept for a minimum of 7 years to meet our tax obligations under Australian law.

8. Accessing or Correcting Your Information

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate. To make a request, contact us at online@europeanspares.com.au. We will respond within a reasonable timeframe.

9. Complaints

If you believe we have mishandled your personal information, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted to this page with an updated effective date.

11. Contact

Email: online@europeanspares.com.au

Phone: 1300 109 837

Address: 18/1-7 Short St, Chatswood NSW 2067

Website: europeanspares.com.au